‘We aim to be the first choice provider of CQC regulated support services for forensic and complex needs mental health service users throughout North London. We will achieve this by offering a service that works in close partnership; constantly improves; consistently delivers excellent value; and makes a positive difference to all its stakeholders, and also the wider community.’
We first opened our doors in June 2009. Since then, we have developed a range of supported living services as well as an ever-expanding floating support service. We have become a key partner for all our stakeholders and have established a strong referral stream based largely on word of mouth – achievements of which the whole team can be justly proud.
Our approach focuses on delivering excellent value through close partnership working, continuous improvement, and the effective and efficient use of resources. We retain a high quality staff team, who provide a quality assured outcome focused service at a highly competitive price.
Shine also provides additional reassurance to our stakeholders by offering flexible levels of support for move on or during a crisis.
We welcome the opportunity of working together with you in the near future.
Shine provides the right platform for long term success in line with individual stakeholder requirements.
Our diverse team draws upon the wide range of backgrounds and experiences needed to ensure all our service users feel safe, secure and valued.
We aim to create a diverse staff team that can draw on a wealth of both personal and professional experience and skills in order to provide a holistic service to a diverse range of service users. This, in turn, allows us to create an environment which fosters creativity and a culture where being different and thinking outside the box is viewed as a strength.
Attitude, Approach & Treatment
We strongly believe that a ‘can do’ attitude, a non-judgemental approach and treating people with respect and equality, can help to improve a person’s engagement and trust, which we believe is essential in supporting people through the recovery journey.
We know that we are most effective when we work closely together with all our stakeholders, positively recognising the value that each partner brings, thereby improving the chances of recovery for our service users.
Shine expects its staff and management to offer more than their job description. They must always be willing to treat their role as more than just a job, and give a little extra for the greater good. This attitude allows Shine and its service users to prosper and grow, which in turn creates more opportunities for those that make a positive contribution towards our achievements.
Involvement & Commitment
We expect service users to be fully involved in the running of services and committed to their own recovery. Where appropriate we also encourage the involvement of family members, partners and/or friends.
We expect our staff to be involved and fully committed to their own personal and professional development, contributing to a culture of continuous improvement within the organisation, including the individualised recovery journey for each service user.