Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


We do not accept comments on our blog or news pages, although we are happy to receive comments by email, or through the content form described below.


You cannot upload images to the website, and any that are uploaded without authorisation will be deleted as soon as practical after detection.

All images (photographs and videos) of staff and service users have been authorised by the individual concerned. If  that individual wished to withdraw permission we will delete those photographs as quickly as practical.

We may also use images in Social Media. Again, these are used with the express authorisation of the individual concerned, and will be withdrawn from circulation as far as is practical as quickly as practical, should the individual concerned withdraw permission.

Photographs and other images published through our website or Social Media channels are copyright of Shine Partnerships Limited, and may NOT be reproduced without express permission from the owners.

Contact forms

If you use our contact form to contact us, your details will be held within our website system. This will send an email alert to a nominated staff member which will include the information you enter. This information will be treated confidentially and used for the legitimate purpose for which it is apparently intended.


We do not currently collect cookie data on our website, or on any services to which we subscribe, although it is possible that some data about your visit is tracked by your internet and browser providers, and similarly by ours. We do not make use of cookie information or visitor tracking information.

Only authorised personnel and contractors may access any information on our website for editing or any purpose other than viewing.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We don’t currently share any website visitor data with 3rd-Parties.

What rights you have over your data

We keep data on staff, former staff and job applicants, and on service users, former service users and prospective service users under assessment.

We also keep contact information for commercial and service commissioning contacts. For the most part, these are held within our email system on a file maintained within our web-service hosting.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments and emails may be checked through an automated spam detection service.

We will send all appropriate personal and medical records to commissioning bodies and other service providers only when and where appropriate.

How we protect your data

Our website and email servers are maintained by a reputable web hosting company who are responsible for the security, privacy and safety of all data held on our behalf.

Should any failure occur that could impact on any individual or group of individuals, we will inform those affected at the earliest possible time and immediately inform the Information Commissioner’s Office and any other relevant bodies and authorities.

Loss of data will be mitigated by the web hosting company’s data back-up procedures, as outlined in their agreement with us.

What third parties we receive data from

We recieve personal and medical records from service commissioning organisations and medical professionals.

We may also retain commercial and professional contact details gathered through 3rd-party systems such as social media.

What automated decision making and/or profiling we do with user data

We do not currently use data for automated decision making and/or profiling

Industry regulatory disclosure requirements

We may be required to exchange and/or disclose information to the Care Quality Commission (CQC), National Health Service (NHS), Local Authorities and other regulatory and statutory bodies that we work with. These organisations administer a number of regulations governing data and information regarded as ‘patient records’, and we will retain and manage such data according to their guidelines and requirements,

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